Shipping and Returns
Shipping Policy for RetroBoxed
At RetroBoxed, we understand the excitement and anticipation that comes with acquiring a custom-made display case for your prized collectibles. That's why we are committed to ensuring that your order reaches you in a timely and secure manner.
Production Time
Each display case is crafted to your exact specifications, ensuring a perfect fit for your collectibles, from vintage game consoles to prehistoric mammoth teeth. Please note, our cases are made to order and not pre-manufactured. The crafting process begins immediately upon receiving your order and dimensions. Due to the custom nature of our products, we require up to 21 calendar days from the order date to ship your case. This period allows us to maintain our standards of quality and personalization.
Shipping Time and Costs
Shipping times vary based on your location and the shipping option selected at checkout. We partner with reputable carriers to offer you a range of delivery options. Shipping costs are calculated based on the size and weight of your order, as well as the shipping destination. Detailed shipping cost information will be provided at checkout.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. This will allow you to track the progress of your shipment directly on the carrier's website.
Contact Us
For any questions or concerns regarding your order's shipping status, please contact us via Contact Page. Our team is here to assist you.
Refund Policy for RetroBoxed
At RetroBoxed, we take pride in the quality and craftsmanship of our custom acrylic display cases. We understand, however, that circumstances change, and you may need to cancel your order.
Refund Eligibility
You are eligible for a full refund within 3 calendar days of placing your order. Given the custom nature of our products, we cannot offer refunds beyond this 3-day window.
Process for Requesting a Refund
To request a refund, please contact our customer service via Contact Page. with your order number and reason for the refund. Our team will review your request and, if eligible, process your refund within 7 business days. Refunds will be issued to the original payment method used at the time of purchase.
Contact Us
If you have any questions about our refund policy or the refund process, please do not hesitate to contact us via Contact Page.
Returns Policy for RetroBoxed
Due to the bespoke nature of our display cases, crafted specifically to your dimensions and specifications, RetroBoxed does not accept returns. Each case is created with the utmost care and precision, tailored to your unique needs.
Damaged or Incorrect Orders
While we do not accept returns, we stand by the quality of our products. If your order arrives damaged or does not match the specifications provided at the time of order, please contact us immediately via Contact Page. We will work with you to rectify the issue, either through repair, replacement, or a case-by-case consideration for a refund.
Contact Us
For any inquiries regarding our returns policy or if you have received an item that is damaged or incorrect, please contact us directly. Our commitment is to ensure your complete satisfaction with your custom display case from RetroBoxed.